Wednesday, November 21, 2012

How to Lead...


Be a human.  You will need to deliver bad news every now and then.  Do it with kindness, but do not sugarcoat.  Tell people the truth. 

Life happens.  You need to allow people to slip away when they need to, but know when it is time to call them back.  Recognize when the restorative power of good work can heal them.

Laugh.  Tell jokes (but only if they’re funny).  Bring cookies and coffee to meetings.

Unless protecting confidentiality, leave your office door open.  When someone asks, “Do you have a minute?” always have two. 

Listen.  Pay attention not only to the words people say but also to the clarity of their eyes, the condition of their cuticles. 

Approach every conversation with good intentions.  Navigate it gracefully if it turns bad. 

Do not be afraid to say, “I do not know.”  It is not a sign of weakness, unless you choose not to find the answers. 

And breathe.  Do what nourishes you so you can lead with a full spirit and a warm heart.